Nat worked with me to help me recover from a particularly bad episode with a herniated disc. He was very engaged, attentive, and positive. He found me some good exercises and stretches to do, demonstrated and ensured I was doing them correctly. He also helped with soft-tissue massage that relieved a lot of my pain.
My particular injury was not fixable with PT (I knew this), and Nat was upfront about that. That said, I did get significant relief before and after more aggressive medical treatments.
Lastly, they billed my insurance directly, so I didn't have to file claims.